Wireless POS and Wireless Mobile Computing
Wireless mobile computing can help in many ways. One such instance is by eliminating the need for staff to line up at a specific POS terminal to place orders. By utilizing mobile technology, serving staff are more productive since time spent during the order taking process is decreased. Wireless mobile computing also allows serving staff to place orders instantly, and then go directly to the next table, thereby increasing table turns. And because serving staff are more productive, significant savings can be seen through decreased labor costs.
Another drawback to stationary POS terminals is that serving staff usually place a number of orders at once to the kitchen, overwhelming kitchen staff. Placing orders tableside eliminates this problem, as orders are more evenly spaced.
One important benefit to also consider with a wireless POS solution is that by placing orders directly at the table, order taking is more accurate and less food is wasted. This directly translates into decreased food costs. Also, serving staff can spend more time with customers, which significantly increases up-sell opportunities.
Utilizing wireless mobile computing in a hospitality environment also allows restaurateurs to approach staffing in a more cost effective and efficient way. Instead of scheduling a large number of serving staff who are responsible for all the order taking and food delivery, a wireless POS solution allows restaurant owners the opportunity to hire just a few skilled staff, give them larger sections, and make their primary focus greeting customers, taking orders and up selling. Non-serving staff can then be hired (at significant payroll savings) to dispatch food and clean sections. When serving staff are able to remain on the floor, the result is superior customer service and again increased sales through up selling and faster table turns.
By utilizing this new technology, restaurateurs create a more efficient ordering system, provide easier and more fluent operation for its staff and ultimately benefits the consumer.